WE WILL HELP YOU MOVE FORWARD

RETURNS AND COMPLAINTS

Do you need to return a standard product or file a claim for a defective item? Here you can see what applies and what information we need to help you.

START A CASE READ THE TERMS AND CONDITIONS
YOUR CASE 01

WE TAKE IT STEP BY STEP

Please contact us first so you receive the correct instructions for your specific order.

Ready to help you

HOW CAN WE HELP YOU?

WHAT IS YOUR INQUIRY REGARDING?

Select the type of product your inquiry concerns. Contact us with your order number and a brief description, and we will assist you further.

01
PERSONLIGA BENSKYDD

Hjälp med din beställning

Gäller ditt ärende benskydd med egna bilder, namn eller nummer? Kontakta oss med ditt ordernummer och beskriv vad du behöver hjälp med. Bifoga gärna bilder om det gör ärendet enklare att förstå.

VI GÅR IGENOM DITT ÄRENDE

02
ÖVRIGA PRODUKTER

Hjälp med en produkt

Gäller ditt ärende en färdig design eller någon annan produkt? Skicka ditt ordernummer och en kort beskrivning så återkommer vi med nästa steg.

KONTAKTA OSS SÅ HJÄLPER VI DIG

CONTACT US FIRST

HOW TO REPORT A RETURN OR COMPLAINT

Please contact us before returning anything. This allows us to check your order and provide you with the correct return instructions.

For a complaint, we usually need to see clear photos of the item and a description of what is wrong.

CONTACT US
ATTACH THIS 3
01

Order number and contact details

Please provide the order number, as well as the name and email address used for the order.

02

Description of the case

Explain what is wrong or why you wish to return the product.

03

Clear images

Please attach photos showing the entire product and the defect or damage the claim concerns.

Do not send any items back before you have received return instructions from us.

FROM CONTACT TO SOLUTION

WHAT HAPPENS AFTER YOU CONTACT US?

We review every case based on the order, the approved documentation, and the information you send us.

01
CONTACT

You are contacting us

Send order number, description and relevant images via email or the contact page.

02
REVIEW

We are reviewing the documentation

We compare the information with the order and the design proposal that was approved before production.

03
NOTIFICATION

You will receive the next steps

We will get back to you with an assessment and any instructions regarding a return, replacement product, or other solution.

04
SOLUTION

The case is being closed

The solution may depend on what is wrong and can, for example, be rectification, redelivery, a price reduction, or a refund.

FREQUENTLY ASKED QUESTIONS

REPLY TO THE MOST IMPORTANT THING

Here you will find answers regarding personalized products, return shipping, design approval, and refunds.

01 Can I return custom-designed shin guards?

Custom-made products featuring your own photos, names, numbers, or other distinct personal touches are generally not covered by the statutory right of withdrawal.

Please contact us as soon as possible if you wish to cancel an order. If production has not yet begun, we will try to assist you based on the circumstances of each individual case.

02 What happens if I approved a misspelling myself?

You are responsible for checking names, numbers, spelling, images, and placement before approving the design. If the delivered product matches the approved proof, it is generally not considered a manufacturing defect on our part.

Please contact us anyway, and we will review the case with you.

03 Who pays for return shipping?

In the event of a standard right of withdrawal for a standard product, you are normally responsible for the return shipping unless otherwise agreed.

In the event of a valid complaint, you should not have to pay for the necessary return shipping.

04 Can I return the item directly?

Always contact us first. Do not send back a product before you have received the correct return address and return instructions from us.

05 When does a refund take place?

In the event of a valid withdrawal, the amount will be refunded without undue delay. We may wait until the goods have been returned or you have provided proof of shipment.

In the event of a complaint, any refund will be processed after the case has been reviewed and a resolution has been determined.

DO YOU NEED HELP?

CONTACT US AND WE WILL REVIEW YOUR CASE

Send your order number, a description, and clear photos, and we will get back to you with the next steps.

OPEN A CASE