Refund policy
Last updated: September 2, 2026
Quick Summary
| Product | Right of Withdrawal | Claims for Defective Products |
|---|---|---|
| Custom-printed shin guards | No | Yes |
| Shin guard holders, shin guard bags, and other stocked products | Yes, 14 days | Yes |
Always contact us before returning anything: info@adelanteshop.se
Right of Withdrawal — 14 Days
For products that are not custom-made, you have a 14-day right of withdrawal in accordance with the Swedish Distance Contracts Act. The 14-day period begins on the day you receive the product.
The product must be in essentially unchanged condition. You may inspect it in the same way you would be allowed to in a physical store, but you may not use it.
You are responsible for the return shipping cost when exercising your right of withdrawal, unless we have agreed otherwise.
Custom-Printed Shin Guards Are Excluded
Shin guards featuring your own images, name, number, or other personalized design are made specifically for you. These products are excluded from the statutory right of withdrawal because they cannot reasonably be resold to another customer.
For this reason, you will be able to preview both shin guards and approve the design before completing your purchase. What you approve in the preview is what will be produced. Please take your time and carefully check spelling, placement, size, and cropping.
This does not affect your right to make a claim if the product is defective. See the section on defective products below.
How to Make a Return
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Email info@adelanteshop.se with your order number and a description of your request.
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We will respond within 1–2 business days with the return address and instructions.
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Package the product securely so that it is not damaged in transit and send it using a tracked shipping service.
Do not return anything before you have received return instructions from us. Packages sent without prior notice may remain unprocessed.
Keep your shipping receipt until your case has been fully resolved.
Refunds
Once we have received and inspected your return, we will issue your refund within 14 days.
The refund will be made to the same payment method you used for the purchase. How quickly the funds appear in your account depends on your bank or Klarna.
When exercising your right of withdrawal, we will refund the price of the product as well as the standard outbound shipping cost. You are responsible for the return shipping cost.
If the product has been used more than necessary to inspect it, we may make a deduction corresponding to any reduction in its value.
Claims — If There Is Something Wrong With the Product
You have the right to make a claim for up to three years from the date you received the product. This applies to all of our products, including custom-printed shin guards.
A claim applies to defects that existed when you received the product, for example:
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the print peels or comes off during normal use
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the shin guard cracks without having been subjected to abnormal stress
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you received the wrong size or the wrong product
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the print clearly differs from the design you approved
Email us with your order number, a description of the issue, and preferably photos showing the problem. We will respond within 1–2 business days.
If your claim is approved, we will cover the return shipping cost and resolve the issue by reprinting the product, replacing it, or issuing a refund.
If the Print Did Not Turn Out as You Expected
There is an important distinction to understand.
If the finished product differs from what you approved in the preview, the error is ours. Contact us and we will remake it at no additional cost to you.
If the print matches what you approved but you are still unhappy with how your image looks, this is unfortunately not considered a defect under applicable law. This is why the approval step is included.
Minor differences in colour and shade between what you see on a screen and the final printed product may occur and are not considered defects. Different screens display colours differently.
If you are unsure, please contact us anyway. We would rather review your case than have you remain dissatisfied.
Uncollected Packages
A package that is not collected is not considered an exercise of the right of withdrawal. Please see our Shipping Policy for more information.
If We Cannot Reach an Agreement
Please contact us first. Most issues can be resolved through direct communication.
If we are unable to reach an agreement, you may contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN):
Allmänna reklamationsnämnden (ARN)
Box 174
101 23 Stockholm
Sweden
www.arn.se
We follow ARN’s recommendations. You may also bring the matter before a court of general jurisdiction.
Contact
Adelante Sweden AB
Company registration number: 559504-3927
Email: info@adelanteshop.se
We normally respond within 1–2 business days.